Terms & Conditions

1. Agreement to Terms

Welcome to OneCareLog. These Terms and Conditions ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and NeuralNest Solutions Pvt Ltd ("Company," "we," "us," or "our"), concerning your access to and use of the OneCareLog mobile application and related services (collectively, the "Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these terms, then you are expressly prohibited from using the Service and you must discontinue use immediately.

2. Medical Disclaimer

3. AI-Powered Features and Third-Party AI

OneCareLog offers an optional AI-powered feature ("Read by AI") that uses a third-party artificial-intelligence service, Google's Gemini API, to read an uploaded lab report and transcribe it into draft health entries. By choosing to use this feature, you agree to the following terms, which are in addition to the Medical Disclaimer above and our Privacy Policy.

3.1 Assistive, Not Medical Advice

The AI feature is an assistive convenience tool for data entry only. It transcribes information from a document you provide; it does not diagnose, interpret, judge whether a reading is normal or abnormal, or provide medical advice, and its output must never be relied upon as such. The Medical Disclaimer in Section 2 applies in full to any content produced with the help of the AI feature.

3.2 You Must Review AI Output Before It Is Saved

AI-generated entries are presented to you as a draft only and are never saved to your records automatically. Automated transcription can be incomplete or inaccurate. You are responsible for reviewing, correcting, and confirming every AI-generated entry before saving it, and for the accuracy of the data you ultimately save. We do not warrant that the AI output is accurate, complete, or error-free.

3.3 Optional and Consent-Gated

The AI feature is entirely optional. It will not process any file unless you give explicit, affirmative consent, and you may withdraw that consent at any time. If you prefer not to use AI, the "Parsed directly · No AI" CSV / Excel import path is available and involves no third-party AI processing of your file.

3.4 Third-Party Dependency

When you use the "Read by AI" path, your uploaded document is processed by Google's Gemini API, and your use of that processing is also subject to Google's applicable terms and policies. We are not responsible for the availability, performance, or output of third-party AI services, and such services may be modified, interrupted, or discontinued. Details of what data is sent and how it is handled are set out in Section 2.3 of our Privacy Policy.

4. User Accounts and Responsibilities

4.1 Account Creation & Responsibility

You must register for an account to use the Service. You agree to provide accurate, current, and complete information and to keep this information updated. You are solely responsible for all activities that occur under your account and for maintaining the confidentiality of your account password.

4.2 Eligibility

You must be at least 18 years old to create an account. By creating an account, you represent and warrant that you are of legal age. If you are using the Service on behalf of a minor, you represent that you are the parent or legal guardian with the authority to consent to these Terms on their behalf.

4.3 Prohibited Activities

You agree not to use the Service for any unlawful purpose or to engage in any activity that would disrupt the Service or violate these Terms. You are responsible for the accuracy of the data you enter.

5. Intellectual Property Rights

The Service and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by copyright, trademark, and other intellectual property or proprietary rights laws.

6. Pricing, Free Usage, AI Credits, and Limits

6.1 No Paid Subscription Required

OneCareLog does not currently require a paid subscription. At this time, the Service is provided to you free of charge and does not require any purchase, subscription fee, or payment to create an account or use its core features. We do not offer a paid subscription plan at present.

This reflects our current offering and may change. We reserve the right to introduce premium features, paid tiers, subscription plans, or other charges in the future, as described in Section 6.5. Nothing in these Terms should be read as a promise that the Service, or any particular feature, will remain free permanently.

6.2 What Is Included Free

Your free use of OneCareLog currently includes the core features of the Service, such as creating and managing profiles, recording and viewing health readings, importing lab results, and the standard functionality made available in the app. Your free use also includes a free monthly allowance of AI Credits for the optional "Read by AI" feature, as described in Section 6.3, and is subject to the usage limits described in Section 6.4.

6.3 AI Credits

The optional AI-powered "Read by AI" feature described in Section 3 operates on a credit system ("AI Credits"). AI Credits are a usage allowance for AI processing; they are not money, have no cash value, cannot be purchased, redeemed, transferred, or exchanged, and are not refundable for cash.

• Free monthly allowance. We currently provide a free allowance of AI Credits to each account on a recurring monthly basis, at no charge. The size of the allowance and its refresh schedule are set by us and are shown in the app.
• AI path consumes credits. Each time you choose the "Read by AI · Gemini" path to have a lab report read by AI, that action consumes AI Credits from your allowance. The number of credits used per document is variable and may depend on factors such as the size and length of the document; the current cost is reflected in the app.
• The "No AI" path is free of credits. The "Parsed directly · No AI" CSV / Excel import path does not use any third-party AI and does not consume any AI Credits. You can always continue to add and import your health data without using AI Credits.
• Automatic refund on failed AI reads. If an attempted "Read by AI" processing does not complete successfully — for example, if the AI service returns an error or is unable to read any results from your document — the AI Credits reserved for that attempt are automatically returned to your allowance, so an unsuccessful AI read does not consume your credits. Credits are consumed only when an AI read completes successfully.

The AI Credits model, including the allowance, refresh cadence, and per-document cost, is set by us and is subject to change. Please refer to the in-app AI Credits screen for the allowance and costs that currently apply to your account.

6.4 Usage Limits

To keep the Service reliable and available for everyone, your use is subject to reasonable usage limits, which currently include:

• a maximum number of report uploads per day;
• a maximum number of report uploads per month;
• a maximum file size for each uploaded report; and
• the AI Credit allowance described in Section 6.3.

These limits are set by us and are subject to change at any time. Because the specific values may be adjusted, we describe the categories of limits here rather than fixed figures; the current limits that apply to your account are shown on the relevant upload and AI Credits screens in the app. We may also apply additional or different limits where necessary to protect the Service, prevent abuse, or comply with our obligations.

6.5 Future Subscriptions

Should we introduce premium features, paid tiers, or subscription plans in the future, you will be notified in advance, and any paid features will be clearly identified as such before you incur any charge. Where fees apply, they will be billed through your device's app store (Apple App Store or Google Play Store), and all payments will be subject to the terms and conditions of the respective app store.

7. Service Modifications and Termination

We reserve the right to modify, suspend, or discontinue the Service, or any part thereof, at any time and for any reason, with or without notice. We may also terminate or suspend your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Service, us, or third parties.

8. Disclaimers; "AS IS" Service

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICE'S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SERVICE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE, OR (5) ANY BUGS, VIRUSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICE BY ANY THIRD PARTY.

9. Limitation of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR THE SERVICE DURING THE THREE (3) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING, OR ONE HUNDRED U.S. DOLLARS ($100.00), WHICHEVER IS LESS. CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

10. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your use of the Service; (2) your breach of these Terms; (3) any breach of your representations and warranties set forth in these Terms; or (4) your violation of the rights of a third party, including but not limited to intellectual property rights.

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of India, without regard to its conflict of law principles. Any legal disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

11.2 Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms (each a "Dispute"), you and we agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating any formal legal action. Such informal negotiations commence upon written notice from one party to the other.

12. General Provisions

These Terms, along with our Privacy Policy, constitute the entire agreement between you and us regarding the Service. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

13. Contact Information

If you have any questions, comments, or concerns about these Terms, please contact us using the details below: